Compliance Review

[zahryn]

I feel so much better. By 8:45am today I was fighting the urge to vom, and when Emma and Brenda came to my desk I thought I was going to lose it right then and there. I managed to keep it together until we were in the interview, at which point Brenda said she wouldn't keep me in suspense, I scored a 1:1. Grade 1 for both Mortgage code of business and Insurance code of business!!

I have also been promoted to a 1.3 (Senior Sales Adviser) which has a small payrise in it, but Lyn is (hopefully) going to be really pleased when he gets back from his holiday. Both Robin and I (the 2 in our team being reviewed) passed, which will give him kudos with the rest of the managers.

I am so chuffed, I can't even say how good I feel about this, I have some of the bounce back in my step. Brenda said she really enjoyed listening to my calls, they made her smile and laugh, she said I have amazing customer service skills and my pride values are evident in each and every call I take. I am also (so far) the only agent under review at my location to score a perfect Grade 1 which has got me a few congratulatory emails from people waaaaay high up in telephone channels.

Alex will be waking me up early, so it's bedtime for me.

Comments

[nannyjan.livejournal.com]

Well done, hon! *hugs*

[zahryn.livejournal.com]

Thank you so much, I was totally shocked, but very excited, I'm (so far) the only person in our location to make a full Grade 1 for both which makes me proud.
*hugs back

[cazmanian-minx.livejournal.com]

Congratulations :o)

[zahryn.livejournal.com]

Thankyou, thankyou. *hugs

[skimeister.livejournal.com]

And from me :o)

But doesnt 1:1 mean a draw ;o)

[zahryn.livejournal.com]

Thanks, and yes it does mean a draw, it means I am fielding the two best teams at head office :D

[racinghippo.livejournal.com]

Yay!
And, moreover, W00t!

[zahryn.livejournal.com]

I'll see your w00t and raise you a "Yippeee"!!!