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Wierd week
I'm up already for my 7th day of work in a row. Day off tomorrow and have no real plans apart from catching up on washing/cleaning/emailing, the stuff that goes by-the-by when I haven't got time.
This week has been an long one, full of stress and oddity. I have re-read "Hairy Bottom and the Marshy Mallows" and still proclaim it my second favourite after "Hairy Bottom and the Prisoner of Asda-pants"
Otherwise I have mostly been escaping home. I have spent 2 evenings with Chris, two with Beth and last night online.
Beth and Simon have invited me to spend Xmas with them, I know it's a bit early, but in our family, this type of stuff has to get planned well in advance to allow time for everyone to calm down again, and get back on everyone elses present lists.
If I do, it'll cause massive ructions in the family, but I'm tempted to say yes. Mum seems to be under the impression that she is the boys only grandmother (they have 3) and therefore deserves to have every Xmas with them.
The year before I came home there was nearly a bust-up between Mum and Simon because Si & Beth decided to spend Xmas with Simons dad Brian, and Margaret (his wife.) Mum had a fit, going on about Brian and Margaret having 2 other grandchildren, but Mum and Dad only having Alex, and put my sister in the middle really badly.
Simon was pissed off because mum was basically saying that Brian and Margaret didn't have the right to spend Xmas with Alex when they have 2 other grandchildren, and also Simon felt that he wanted to spend Xmas with who *he* wanted to spend Xmas with (only fair) not give in to the old battleaxe.
We'll likely just stay at theirs, relax, veg out and watch movies (Simon is talking about a 12 hour, LotR, marathon drinking game, which could be fun - two fingers everytime Leg-o-lamb has a facial expression).
Work is really pissing me off. We had the merger on the 28th, well for a start it's not a merger, we took it over. The new members haven't been told about the merger, they've been reading about it in the news, We have now sent letters to all new customers, welcoming them to NW and giving them information on how to get in contact with us, telling them how the system works until the tech transfer is complete etc etc.
Of course, the migration system we're using to transfer customers account information doesn't work properly and I have been yelled at so many times over the past week.
I'm not stupid, I know damn well that all the planning in the world isn't going to mean a thing the moment the system goes live, you can't plan for every eventuality and every tech problem. What you can do though, is not give the whole tech dev department a holiday the week after the merger, you can also make sure that more than 2 people in the whole of Direct (6 locations) know how the system is supposed to work, you can make sure that our success is not dependant on people who know they are losing their jobs, and you can make sure that you're not doing a merger the same week as half the company is off for "back to school week" Fuckers!!
We have been left short-handed, with no support, a system that doesn't work and is entirely dependant on 15 people sitting in a little room in Wakefield frantically hand-entering customers data from old systems to new systems. There are not enough of them to cope with the workload, they are making mistakes (human, not their fault) and it's just causing us so much more trouble.
I have actually been yelled at in 3 languages since Tuesday, and it's really bad for morale. Add to that, the managers have chosen this week as their "team building" week, they are all off to a retreat for 2 days to play games, drink, chat etc, while we're in hell. Fuckers!!
Oh, *and* the powers that be have decided now is the time to announce that we're moving to another call centre, In BFE miles a-flippin-way, AND release all new scripts for the application process, mortgages AND insurance, so on top of everything else, we have to try and find new scripting information for when we're not getting yelled at. Fuckers!!
I can prctically feel myself getting burnt out which is really not good.
I am managing to distract myself by flirting like a complete tart with 2 new friends on okc, and I am also trying to get out and get some exercise every day to help relieve the stress, this led directly to me sliding down a hill on my arse after Chris kicked my legs out from underneath me at Barbury Castle in the dark a couple of nights ago. I was covered in sheep poo and had to drive home in a blanket with my clothes in a seal-a-bag. I was laughing so hard I couldn't physically get up.
This week has been an long one, full of stress and oddity. I have re-read "Hairy Bottom and the Marshy Mallows" and still proclaim it my second favourite after "Hairy Bottom and the Prisoner of Asda-pants"
Otherwise I have mostly been escaping home. I have spent 2 evenings with Chris, two with Beth and last night online.
Beth and Simon have invited me to spend Xmas with them, I know it's a bit early, but in our family, this type of stuff has to get planned well in advance to allow time for everyone to calm down again, and get back on everyone elses present lists.
If I do, it'll cause massive ructions in the family, but I'm tempted to say yes. Mum seems to be under the impression that she is the boys only grandmother (they have 3) and therefore deserves to have every Xmas with them.
The year before I came home there was nearly a bust-up between Mum and Simon because Si & Beth decided to spend Xmas with Simons dad Brian, and Margaret (his wife.) Mum had a fit, going on about Brian and Margaret having 2 other grandchildren, but Mum and Dad only having Alex, and put my sister in the middle really badly.
Simon was pissed off because mum was basically saying that Brian and Margaret didn't have the right to spend Xmas with Alex when they have 2 other grandchildren, and also Simon felt that he wanted to spend Xmas with who *he* wanted to spend Xmas with (only fair) not give in to the old battleaxe.
We'll likely just stay at theirs, relax, veg out and watch movies (Simon is talking about a 12 hour, LotR, marathon drinking game, which could be fun - two fingers everytime Leg-o-lamb has a facial expression).
Work is really pissing me off. We had the merger on the 28th, well for a start it's not a merger, we took it over. The new members haven't been told about the merger, they've been reading about it in the news, We have now sent letters to all new customers, welcoming them to NW and giving them information on how to get in contact with us, telling them how the system works until the tech transfer is complete etc etc.
Of course, the migration system we're using to transfer customers account information doesn't work properly and I have been yelled at so many times over the past week.
I'm not stupid, I know damn well that all the planning in the world isn't going to mean a thing the moment the system goes live, you can't plan for every eventuality and every tech problem. What you can do though, is not give the whole tech dev department a holiday the week after the merger, you can also make sure that more than 2 people in the whole of Direct (6 locations) know how the system is supposed to work, you can make sure that our success is not dependant on people who know they are losing their jobs, and you can make sure that you're not doing a merger the same week as half the company is off for "back to school week" Fuckers!!
We have been left short-handed, with no support, a system that doesn't work and is entirely dependant on 15 people sitting in a little room in Wakefield frantically hand-entering customers data from old systems to new systems. There are not enough of them to cope with the workload, they are making mistakes (human, not their fault) and it's just causing us so much more trouble.
I have actually been yelled at in 3 languages since Tuesday, and it's really bad for morale. Add to that, the managers have chosen this week as their "team building" week, they are all off to a retreat for 2 days to play games, drink, chat etc, while we're in hell. Fuckers!!
Oh, *and* the powers that be have decided now is the time to announce that we're moving to another call centre, In BFE miles a-flippin-way, AND release all new scripts for the application process, mortgages AND insurance, so on top of everything else, we have to try and find new scripting information for when we're not getting yelled at. Fuckers!!
I can prctically feel myself getting burnt out which is really not good.
I am managing to distract myself by flirting like a complete tart with 2 new friends on okc, and I am also trying to get out and get some exercise every day to help relieve the stress, this led directly to me sliding down a hill on my arse after Chris kicked my legs out from underneath me at Barbury Castle in the dark a couple of nights ago. I was covered in sheep poo and had to drive home in a blanket with my clothes in a seal-a-bag. I was laughing so hard I couldn't physically get up.